Help & Frequent Questions

Simple answers to your most common questions:

Where does Game Kastle ship from?
Our shipping warehouse is in Santa Clara, California - Near our Santa Clara store!

What forms of Payment do you accept?
We accept all major credits cards, as well as PayPal for orders on our website. In our stores, you may also pay by Cash or Personal Check.

How long will it take to receive my order?
This depends on the availability of the items you order, and where you are located. We do our best to estimate when orders will ship, when you add items to your shopping cart, there is an estimated date listed for when the order will most likely ship. If we are unable to ship by this date for any reason, we will contact you.

Can I order on this website and pick-up in one of the Game Kastle stores?
You sure can! Simply select Local Pick-Up during checkout.